Payments and refunds

Hey there!

We want to make paying for your bouncy castle and other hire items as easy as possible. Here are the ways you can do it:

• Cash on Delivery: This is the most common way to pay, simple and straightforward.
• Debit and Credit Cards: We accept all major cards through PayPal card payment. No charges apply, and you don't even need a PayPal account!
• Bank Transfer: If you prefer bank transfer, just let us know in the extra information section on your booking form. We'll then contact you with the account details. Please ensure that PayPal and bank transfers are completed at least 72 hours before your hire to avoid any last-minute hassles. This helps us keep everything smooth and minimizes any disruption to your day.

For weddings and events:

• Deposit: Typically, we don't require a deposit. However, for weddings and events, we ask for full payment at least 1 week before the hire date. Weddings involve more preparation, so getting payment sorted earlier helps ensure everything runs smoothly on your big day.

Regarding refunds:

• Weather Cancellations: We understand that sometimes the weather can be unpredictable. If we have to cancel due to weather conditions, we'll issue a refund.
• Rescheduling: If you need to reschedule for any reason, you have up to 6 months from the initial booking to do so. Just give us a heads-up, and we'll work it out together!

Now, we're all aware of the ongoing situation with COVID-19 and the government guidelines. Please note that we won't offer refunds if you decide against your booking due to restrictions, as this was understood when booking initially.

We're here to make sure your event is as stress-free as possible. If you have any questions or need assistance, feel free to reach out anytime!

Warm regards, Hanna at About2bounce