Terms and Conditions of hire
A responsible ADULT must supervise the bouncy castle at all times.
No food or drink, FACE PAINT, silly string, confetti, loose glitter, felt tips or Biro are to be used on or near the bouncy castle and mats as they stain the material, if the castle gets stained you will be charged a cleaning fee from £20
All shoes, glasses, jewellery, badges MUST be removed before using the bouncy castle. No animals, toys or sharp objects, robot lawn mowers are allowed on or near the bouncy castle.any punctures or tears to the castle or mats will be invoiced to you for repair from £30
No smoking or barbecues near the bouncy castle.
No heels on the safety mats,any damage caused by heels will result in new mats costing £30 each
Climbing, hanging or sitting on walls is DANGEROUS and must not be allowed. No somersaults allowed.
Always ensure that the bouncy castle is not overcrowded and limit numbers according to the age and size of the children using it.
Try to avoid large and small children from using it at the same time.
You the hirer are responsible for making sure the castle you've hired will fit in the garden/hall you are using please take note of the total space needed as stated on each castle advertised.outdoor hires must be on grass (no artificial grass,slabs,brick weave,concrete etc) in halls please take note of any ceiling restrictions such as low beams,fans and lighting.
Do not allow anyone to bounce on the front safety step as a child could easily bounce off the inflatable and get hurt. The step is there to assist users in getting on or off the equipment.
Ensure that no-one with a history of back or neck problems is allowed on the bouncy castle or anyone that is feeling unwell /sick.
Do not allow anyone to be on the bouncy castle during inflation or deflation as this is DANGEROUS, suffocation can occur.
In the event of heavy rain and water on the jumping area, remove all children but please leave the castle switched on to avoid water filling up the insides.
Any wetness, including bubbling on the stitched area (which is normal) can be dried with a bath towel once the rain stops.No refunds or discounts will be given if it rains during your hire.we do not control the weather.!
No person should tamper with the anchor points, blower or electrical leads/generator and safety mats should stay positioned in the impact area
We (about2bounce) accept no liability for injury or loss caused by non-supervision or incorrect play of persons on the inflatable unless the equipment is proven faulty
If you have pets please remove all animal foul prior to delivery and during the time of your hire to avoid it being trodden inside the castle (cleaning charge will apply).we reserve the right to refuse setup if animal foul is spotted all around the garden.
Cancellation we will only ever cancel your hire if strong winds or very heavy rain is forecast for the entire duration of your hire, you will be notified of this asap however this is not always possible as the weather forecast changes frequently.
You may cancel your hire any time but we ask that its no later than 48hours before your hire date, if you do not cancel and we still turn up to do the job you booked us to do you will still be required to pay and may be blacklisted and any money already paid will be forfeited as you've stopped that equipment from being hired out.
We cannot setup an inflatable if the wind speed and or gusts is 24 mph or more, this is for the safety of everyone and is a regulation under BS-EN 14960:2013
If you have a castle booked and the wind speed is picking up that day we may need to cancel your booking.
We will however be checking the expected wind speeds for that day before your booking is due to take place to minimise disruption to your day
so you will no in advance but this is not always possible as the weather is out of our hands. Please note that all hire companies should follow this regulation
If heavy rain is forecast all day then we will not be able to proceed with your set up ,although our castles have rain covers
these are only suitable for sudden showers and are not permitted for heavy rain.
This again is only for your safety.
If it does happen to rain heavily whilst in use please remove everyone from the castle safely and leave the castle switched onto avoid water filling the insides ,please do not touch any of the leads these are all waterproof.
once the rain has stopped please wipe the castle bed with bath towels ,do not use the castle again until this has been done.
Please do not apply sun cream to children on the inflatable as it acts as a lubricant and possible injuries can occur.
Please also do not use anything else that can cause slipping on the castle eg polish or washing up liquid , hoses pipe, buckets of water/water bombs. Do not turn any slides or castles into water fun.
Please stay hydrated and use sun cream when necessary but not on the castle.
In hot weather all surfaces including material can get hot, we recommend socks are worn to minimise possible burns, where safely possible we will set the castle up away from direct sunlight.
please rotate the safety mats at regular intervals to keep them cool.