Q: How do I book?
A: You can book using our Facebook page about2bounce , text, email, on our website or we can book it for you just give our friendly team a call. 073939 29838
Q: My party or event is next week, but I have not received a call to confirm delivery times?
A: Don't panic, We will contact you a couple of days before your party or event to confirm delivery times.
Q: Will you organize the delivery and set-up of the Bouncy Castle or Inflatable?
A: Yes of course. Our friendly, fully trained and insured staff will go out of their way to help you have the best party ever.
Q: My garden is small, how much space will I need for the Bouncy Castle?
A: This depends on the Bouncy Castle you decide to hire (usually 3ft extra space at the front and 5ft at the back and 2ft either side is enough space). . We would be happy to discuss the requirements at any time or if need be we will be happy to come out and check which inflatable will fit, You can view the dimensions of all our Bouncy Castles and Inflatable's on our website.
Q: Are your Bouncy Castles suitable for both indoor and outdoor use?
A: Yes all our inflatables are suitable for indoor and outdoor use, some of our bouncy castles even come with shower covers to protect you from the elements
Q: What preparations should I make before taking delivery of the Bouncy Castle?
A: We ask that you ensure we have a 3ft wide access to the site, 4ft for our larger castles . Please ensure the area is free from any trip hazards, sharp objects, excessive mud and animal foul. An electricity point is required within 40 m. We will be forced to refuse bookings for sites that are unsuitable for bouncy castles e.g. sloping, uneven or dirty gardens. (If this is the case please call us before booking so we can come out and assess your garden to see if it is safe to hire a Bouncy Castle).
Q: The event is in a field and we have no power, can we still hire Bouncy Castle or Inflatable?
A: Yes you can, we can supply a petrol generator at a extra cost (2 weeks notice needed please call our friendly team to discuss your requirements 07393929838)
Q: I have a really long garden, but the power is at my house, do you bring extra extension leads?
A: We always carry extra extension leads on our van, but its always best to add on the notes when booking (long garden extra leads needed).
Q: I have no grass, can I still hire a Bouncy Castle on artificial grass,hard standing such as gravel, tarmac, slabs or block paving?
A: NO, Sadly to a change in our insurance policy we can no longer hire our bouncy castles for outdoor on artificial grass or hard surfaces, Sorry for any inconvenience.
Q: Do I need to cut my grass?
A: That's up to you, but if you do please cut it a few days before the hire. As wet grass on Bouncy Castles is really hard to remove.
Q: Will the bouncy castle damage my grass?
A: all it will do is flatten your grass for a few days, and the holes for anchor pegs should disappear in no time.
Q: Can you still hire a Bouncy Castle if access is through my house?
A: The castles struggle to get through most modern doorways and even if we could it would leave a trail of dirt across the walls and floors.
if your door way is wide enough and we can go through your house with a sack barrow then there is no problem but we wont be liable for any damage caused.
Q: What happens if there are rain showers or its slightly windy?
A: Don't panic, All our Bouncy Castles are anchored down and everything is waterproof, and all our outdoor bouncy castles have shower covers, and are safe to use in moderate winds and light showers. (If conditions worsen please switch of the bouncy castle and stop using the equipment, and call us so we can advise you on what to do).
Q: Can I move or relocate the Bouncy Castle Or Inflatable?
A: STRICTLY NO. Do not ever re-position the Bouncy Castle or Inflatable.
Q: Can adults use the Bouncy Castle?
A: Sorry strictly No Adults are allowed to use the Bouncy Castle unless you've specifically hired one for adult use ( eg Adult bouncy castle)
Q: How many children are allowed on the Bouncy Castle per each session?
A: Between 6 and 8 children of the same age and size , Depending on which Bouncy Castle you decide to hire different castles have different max users and user heights.
Q: What are the times of hire per day?
A: We deliver from 8am and our last collection is 7pm, if you wanted your bouncy castle for longer you can payan extra one off fee for late pick up or overnight hire.
£20 extra to keep it till 10pm or £20 to have it overnight (if its not booked out the next day) and we will arrange to collect the next morning.
Q: How do I pay?
A: Payment is made by cash on delivery of the equipment. through our website has a booking form with payment details, bank transfer card machine on the day but please give notice of this. Other Payment methods can be arranged for one off events or regular contract work.
Q: Are your bouncy castles safety tested?
A: Yes all our bouncy castles and inflatables are tested every 12 months by a rpii inspector with a certificate given at point of inspection available for anyone to see if needed and weekly inspected and before each hire, to make they are always safe to use
Q: Are you Fully Insured ?
A: Yes. We have £5 Million Pounds Public and Product Liability Insurance which covers accidents and injuries caused by equipment failure and improper installation. You the hirer are responsible for ensuring proper adult supervision of the Bouncy Castle or Inflatable, and the safety of the children using the equipment. We are not responsible for accidents and injuries other than those directly caused by faults in our equipment or improper installation.
Q: Which areas do you deliver to?
A: We deliver to the whole of Norfolk and Suffolk, and If you’re unsure whether we cover your area just contact us and we will be pleased to advise you.(delivery charge applies after 10 mile radius)
Q: What's included in the price?
A: Delivery of the Bouncy Castle or Inflatable in the Norfolk and Suffolk area, set up, safety briefing, pack up and collection.
Q: When are your Bouncy Castles and Inflatable’s available for hire?
A: All year round. indoor & outdoors ( weather permitting ) so please don't be upset if we have to cancel for safety reasons we will do our best to re arrange for another time.
Q: What time is the Bouncy Castle or Inflatable delivered ?
A: This really is up to you as we always try to accommodate all customers at a time which suits them best. However, during busier periods when customers are requesting similar hire times a compromise may be necessary. Customers hiring halls etc will be given priority due to their time restrictions.
Q: How far in advance should I book ?
A: The earlier the better. Demand is always high for our Bouncy Castles especially during the summer months. If you’re booking between May and September we recommend contacting us 4 - 6 weeks in advance.some times more.
Q: Can I book a Bouncy Castle for tomorrow or even today?
A: Yes this is possible in some cases if we have availability, please phone us to book and we will try our best to accommodate your booking.
Q: Can I hire a castle overnight ?
A: Yes you can hire the Bouncy Castle overnight, if the location is secure to satisfy our insurance company, and if we can get access to pick the castle up the next morning between 7am and 10am. Overnight hires are available for an additional £20 charge.
Q: Can I make the delivery driver a cup of tea or coffee?
A: Yes please coffee with two sugars!
Q: Can I tip the delivery driver?
A: We will leave that one up to you !